Order Policy – Shipping
Delivery Method and Timing
At Healthy Lifestyle Secrets, LLC we make every effort to fulfill your order within 24 hours of receipt. Orders received before 4:00 p.m. CST Monday-Friday will be fulfilled the same day, after 4:00 p.m. on the following business day. If for some reason we can not fulfill your order within that time frame, we will contact you at the telephone number provided. We ship via USPS and UPS, Monday through Friday. Shipment is via USPS Parcel Post and/or UPS Ground, and delivery is within 2-8 days from date of shipment.
Order Policy – Return/Refund
At Healthy Lifestyle Secrets, LLC we want you to be completely satisfied with your purchase. Because our products are perishables, and personal items, our return and refund policy is limited to certain criteria. We have framed our Return / Refund Policy to meet the needs of our customers while still recognizing the business environment. If you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Damaged or Wrongly Shipped Items
If you have received the wrong product, or it is damaged in shipment, the request for exchange should be submitted within 3 days of the delivery date. After return of the item as per “Conditions for Return”, replacement for damaged/ wrongly shipped items will be made.
Perishable Items: In case of perishable items such as beverage mixes, protein bars and other food items, a refund will be entertained only if they are wrongly shipped. Please note that, due to extreme temperatures during summertime, some products such as chocolate protein bars are at risk for melting. When shipping, we will ensure limited exposure to the elements; however, we cannot guarantee their condition upon arrival and recommend that you refrigerate such items for 24 hrs. after receipt.
Refund for non-delivery of Items
In case of missed/non-delivery of items, while the recipient is away, the order will be repeated once more after the stipulated day. In case of non-delivery of an item altogether, then the refund for the same will be made.
Partial Refunds will be made in case of multiple goods being ordered and one/few items amongst that list is/are not delivered. In such cases, customers will be refunded only against non-executed deliveries.
Refund against cancelled orders
Refund will be made only against approved cancelled orders. Please call Healthy Lifestyle Secrets, LLC for approval.
Conditions for Return
Perishables and personal care items – May not be returned, unless defective or wrongly delivered. Any items returned must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
Note: Refund for item(s) or exchange for damaged/ wrongly shipped item(s) will be transacted after deducting the shipping/handling charges.
Duration of Returns:
Returns on Credit Card: Please allow up to two billing cycles for the return credit to appear on your credit card statement.
Alternative Method – Store Credit: If credit cannot be issued to your credit card, then on mutual acceptance a store credit will be issued i.e. order worth the refund amount can be used in future from your store credit for other purchase. Store credit must be used within 120 days of issuance.
Please email or call us if you have questions about products or this Return / Refund policy.
Send an email to email@example.com
Send a request by mail to:
Healthy Lifestyle Secrets, LLC
8900 White Settlement Rd.
Fort Worth, TX 76108
Use of Customer Information
Healthy Lifestyle Secrets, LLC respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information received by Healthy Lifestyle Secrets, LLC from its customers, whether such information is received by email, online forms, telephone, facsimile, mail or otherwise. Healthy Lifestyle Secrets, LLC stores this information to enable it to fulfill orders or to improve the level of service to its Customers. Healthy Lifestyle Secrets, LLC also shares certain personal and/or financial information with its merchant account and banking vendors to process orders and payments and with common carriers to ship products to you. Unless required by law or by court order, Healthy Lifestyle Secrets, LLC will not disclose, share or sell any customer information to any other third party without your prior authorization.
Personal and Financial Information Collected by Healthy Lifestyle Secrets, LLC
Throughout our website there are forms that request information from you and/or allow you to purchase products and services. These forms typically ask for contact information (such as name, mailing address and email address) , login and password information and financial information (such as credit card number, expiration date and verification code) required to process your order and ship products to you. Healthy Lifestyle Secrets, LLC will collect similar information when processing orders via telephone. The provision of such information by you is entirely voluntary. If you elect or opt in to receive information from us, we will ask for a valid email address and telephone number so we can inform you of other products or services available or to contact you about your opinion of current products and services or potential new products and services that may be offered. You may opt out of receiving future mailings from Healthy Lifestyle Secrets, LLC by following the procedures detailed in the Choice/Opt Out section located below, on forms located on our website or in emails you receive from us. You may also request that we delete any personal information from our customer databases at any time by contacting Healthy Lifestyle Secrets, LLC.
The Healthy Lifestyle Secrets, LLC website may contain links to other websites not affiliated with Healthy Lifestyle Secrets, LLC, including websites of Healthy Lifestyle Secrets, LLC’s, vendors and service providers. Healthy Lifestyle Secrets is not responsible for the privacy practices or the content of such other sites. By including links to other websites, we neither endorse such sites nor guarantee that the information they contain is accurate. We encourage you to be aware when you leave our site to read the privacy statements of every linked website as the privacy policies of each may differ from ours. This privacy statement applies solely to Healthy Lifestyle Secrets, LLC.
Healthy Lifestyle Secrets, LLC is under no obligation to monitor the conduct of its website users, but it may investigate and respond if violations are reported. Healthy Lifestyle Secrets, LLC reserves the right to delete, remove or exclude any listing or information, in its sole discretion, that does not meet its intent and guidelines for the services offered on the website.
Governing Law and Jurisdiction
This Policy, and Healthy Lifestyle Secrets, LLC’s, collection and use of customer information, shall be governed and interpreted in accordance with the laws of the United States and the state of Texas.
Any translation of this Policy is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this License Agreement shall govern.
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain commercially reasonable procedures and technology designed for this purpose. This website has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of information under our control. However, we cannot guarantee that unauthorized third parties will never be able to defeat those security measures. Although we cannot guarantee that our systems are 100% secure 100% of the time, we periodically update and test our technology in order to improve the protection of customer information.
We suggest that you install anti-virus software on your computer and routinely check for viruses, keyloggers, spyware and other programs that may become installed on your computer without your permission. If you believe that you have received a virus from Healthy Lifestyle Secrets, LLC, please contact us as soon as possible so that we may take remedial measures to remove the virus.
Healthy Lifestyle Secrets, LLC does not send emails to customers requesting billing, login or password information. If you receive an email purporting to be from Healthy Lifestyle Secrets, LLC that asks you to provide personal or account information, or login and passwords, do not provide such information unless you have first verified that the website or email is from Healthy Lifestyle Secrets, LLC. Such emails may be fraudulent and used in connection with scams known as phishing. Healthy Lifestyle Secrets, LLC asks that you report any suspicious emails or websites to Healthy Lifestyle Secrets, LLC.
Choice/Opt Out and Contact Information
You may request copies of or have Healthy Lifestyle Secrets, LLC make changes or corrections to personal information in Healthy Lifestyle Secrets, LLCs’ possession by contacting Healthy Lifestyle Secrets,LLC at firstname.lastname@example.org.
You may opt out of receiving further communications from us or others through any of the following methods:
Send an email to email@example.com
Send a request by mail to:
Healthy Lifestyle Secrets, LLC
8900 White Settlement Rd.
Fort Worth, TX 76108
Terms of Service
These terms and conditions (“Standard Terms”) are incorporated by reference into the order (the “Order”) submitted by the below indicated Client or its agency (jointly and severally, “Client”) to Healthy Lifestyle Secrets, LLC. In the event of a conflict between these Standard Terms and the Order, these Standard Terms shall govern. These Standard Terms and the Order are collectively referred to herein as the “Agreement.”
1. Term of Agreement
The term of the Agreement commences on the date Healthy Lifestyle Secrets, LLC delivers written (or electronic) confirmation of its acceptance of Client’s Order (the “Acceptance Date”), and terminates on the End Date set forth in the Order or forty-eight (48) hours after either party delivers written notice to the other of its intent to terminate this Agreement for any reason. In the event of any termination, Client shall remain liable for any amount due under an Order, which obligation to pay shall survive any termination of this Agreement. Anything herein to the contrary notwithstanding, the provisions of the Agreement relating to confidentiality and any other provisions which by their nature should survive termination or expiration of this Agreement, shall so survive.
2. Acceptance/Rejection of Orders
Submission of your completed Order is merely an offer to Healthy Lifestyle Secrets, LLC to use commercially reasonable efforts to provide the products and services and deliver the deliverables described in the Order for the price proposed therein. The Order is not binding on Healthy Lifestyles Secrets, LLC unless or until Healthy Lifestyle Secrets, LLC delivers written confirmation of its acceptance of the Order to the Client. Healthy Lifestyle Secrets, LLC reserves the right, in its sole discretion, to accept or reject any Order. Acceptance of an Order only obligates Healthy Lifestyle Secrets, LLC to use commercially reasonable efforts to provide the products and services described in the Order. In the event Healthy Lifestyle Secrets, LLC accepts an Order, Client shall have thirty (10) days to make its survey available to Healthy Lifestyle Secrets, LLC as requested by the Order. In the event Healthy Lifestyle Secrets, LLC rejects an Order, it may propose an alternative price and/or product or service for the Order, which such alternative proposal shall be merely an offer to the Client to provide such products and services and deliver such deliverables as specified in the alternative proposal. Unless otherwise stated in such an alternative proposal, the alternative proposal shall be valid for a period of thirty (3) days from the date of proposal. If not accepted by Client (as confirmed in a writing received by healthy Lifestyle Secrets, LLC) during such period, Healthy Lifestyle Secrets, LLC alternative proposal shall be automatically revoked.
3. Term of Payment
Promptly after sending written confirmation of its acceptance of Client’s Order, Healthy Lifestyle Secrets, LLC will invoice Client the amount set forth in the Order. Unless otherwise stated in Healthy Lifestyle Secrets, LLC insertion order: (i) payment of one hundred percent (100%) of such amount shall be payable to Healthy Lifestyle Secrets, LLC upon receipt of the invoice in the Order. In the event Healthy Lifestyle Secrets, LLC is unable to obtain the specific or alternative products or services in an Order in accordance with the terms of such Order, Healthy Lifestyle Secrets, LLC will: (i) reduce the Order price charged to Client by a price equal to the products or services unable to provide in the Order; and (ii) provide Client with a five percent (5%) discount on its next Order accepted by Healthy Lifestyle Secrets, LLC. In the event of any failure by client to make payment, Client will be responsible for all reasonable expenses (including attorneys’ fees) incurred by Healthy Lifestyle Secrets, LLC in collecting such amounts. Without limiting any other remedy available to Healthy Lifestyle Secrets, LLC in law or equity, in the event that Client is in default of its obligations hereunder, including without limitation delinquent in payments required to be made hereunder, Client shall upon notice by Healthy Lifestyle Secrets, LLC cease-and-desist from any further use of any products or services acquired under this Agreement. All payments due hereunder are in U.S. dollars and are exclusive of any applicable taxes. Client shall be responsible for all applicable taxes.
During the term of this Agreement, and until such time as the “Confidential Information” (as defined below) is no longer protected as a trade secret or confidential information under Texas law, neither party will use or disclose any “Confidential Information” of the other party except as specifically contemplated herein. “Confidential Information” means information that: (1) is sufficiently secret to derive economic value, actual or potential, from not being generally known to other persons who can obtain economic value from its disclosure or use; and (2) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy or confidentiality. Subject to the foregoing: (i) Confidential Information of Healthy Lifestyle Secrets, LLC includes, but is not limited to, the sources from which it obtains survey respondents, and the methods by which it obtains survey respondents; and Confidential Information of either party includes, but is not limited to, technical or non-technical data, a formula, pattern, compilation, program, device, method, technique, drawing, process, financial data, or list of actual or potential customers or suppliers, and the terms of the Order. Confidential Information does not include information that: (i) has been independently developed by the receiving party without access to the other party’s Confidential Information; (ii) has become publicly known through no breach of this Section by the receiving party; (iii) has been rightfully received from a third party authorized to make such disclosure; (iv) has been approved for release in writing by the disclosing party; or (v) is required to be disclosed by a competent legal or governmental authority. At the request of the disclosing party, the receiving party shall return all of the disclosing party’s Confidential Information to the disclosing party.
5. Warranty; Disclaimer
Healthy Lifestyle Secrets, LLC warrants that: (i) it will provide its services hereunder in a professional and workmanlike manner; and (ii) the third parties with which it contracts to assist it in obtaining respondents for surveys are required by their agreements with Healthy Lifestyle Secrets, LLC work to comply with the federal CAN-SPAM Act. WITH THE EXCEPTION OF THE PRECEDING WARRANTY, HEALTHY LIFESTYLE SECRETS, LLC MAKES NO WARRANTY WITH RESPECT TO ANY MATTER INCLUDING, WITHOUT LIMITATION, ITS SERVICES AND DELIVERABLES HEREUNDER, AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NONINFRINGEMENT, TITLE, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND ANY REPRESENTATION OR WARRANTY REGARDING THE PERFORMANCE, AVAILABILITY OR FUNCTIONALITY OF ANY ASPECT OF THE SERVICES OR DELIVERABLES HEREUNDER.
6. Limitations of Liability
In the event that Healthy Lifestyle Secrets, LLC fails to deliver any services or deliverables, including nutritional products and advice, in accordance with, and within the time period(s) set forth in, the applicable Order, or in the event of any other failure, technical or otherwise of such services or deliverables, the entire liability of Healthy Lifestyle Secrets, LLC and the exclusive remedy of Client shall be limited to the price reduction and future credit set forth in Paragraph 3 above. IN NO EVENT SHALL HEALTHY LIFESTYLE SECRETS, LLC BE LIABLE UNDER THIS AGREEMENT FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, EVEN IF THE SAMPLE NETWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO EVENT SHALL HEALTHY LIFESTYLESECRETS, LLC AGGREGATE LIABILITY UNDER THIS AGREEMENT FOR ANY CLAIM EXCEED THE AGGREGATE AMOUNT OF THE ORDER. Without limiting the foregoing, Healthy lifestyle Secrets, LLC shall have no liability for any failure or delay resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, labor or material shortage, transportation interruption of any kind, work slowdown or any other condition affecting production or delivery in any manner beyond the control of Healthy Lifestyle Secrets, LLC. Client acknowledges that Healthy Lifestyle Secrets, LLC has entered into this Agreement in reliance upon the limitations of liability set forth herein and that the same is an essential basis of the bargain between the parties. It is further noted that products and services offered by Healthy Lifestyle Secrets, LLC are not intended to serve as a substitute for professional medical care. Please consult your health care practitioner for any health concern or before starting any new workout or nutritional program or ingesting nutritional supplements.
This Agreement and the Order constitute the entire agreement of the parties with respect to the subject matter of the Order. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to principles of conflicts of law. Any dispute arising out of or relating to this Agreement shall be brought exclusively in the federal or state courts located in the State of Texas, the jurisdiction and venue of which the parties irrevocably consent to for this purpose. This Agreement may be amended only by a writing executed by a duly authorized representative of each party. Client shall make no public announcement regarding the existence or content of the Order without Healthy Lifestyle Secret’s, LLC prior written approval, which approval shall not be unreasonably withheld. Any notices under this Agreement shall be sent to the addresses set forth in the Order (or in a separate writing) by facsimile or nationally-recognized express delivery service and deemed given upon receipt. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. If any provision contained in this Agreement is determined to be invalid, illegal or unenforceable in any respect under any applicable law, then such provision will be severed and replaced with a new provision that most closely reflects the original intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect.
By submitting its Order to Healthy Lifestyle Secrets, LLC, Client assent and agrees to these Standard Terms.